Cancellation & Refund Policy

CANCELLATION AND REFUND POLICY

Cancellation Policy

To cancel the order before we ship your order, the customer can go to ‘My Orders’ and cancel the order or else contact customercare@dentpulp.com

To cancel the order after we ship the order, customer will have to contact customercare@dentpulp.com

Refund is processed within 4-5 business days when order stands cancelled before/after shipment. We shall process the refund once the products have been received and verified at our warehouse.

Refund in case of cancellation after dispatch might take longer.

Return/Replacement Policy

All Returns are subject to approval and restocking charges of 10%.

In case of returns, Dentpulp.com website/app will arrange pickup. Shipping charges will be extra and shall be paid by customer, or else customer can arrange shipping on their own.

The product must be returned in its original packaging with all contents intact as shipped. A part of the order can also be returned if multiple items were ordered. However, all the components of the product must be intact, and product should ne unused/altered.

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

In case of cancellation before shipment, we process the refund within 4-5 business days. In case of cancellation/return once the shipment has been dispatched, refund shall be processed once we receive the products in our warehouse, after proper checking.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 4-5 business days of us receiving the products. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 4-5 business days of us receiving the products and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Items which are not applicable for returns:

(i)               Product is damaged due to misuse/overuse

(ii)              Returned without original packaging including, price tags, labels, original packing and/or any attachments or if original packaging is damaged

(iii)             If Serial Number is tampered.

(iv)            Product is used or altered

(v)              If request is initiated after 2 business days of order delivery

(vi)            No returns of free product/products